CLIENT SUCCESS STORY

A Relationship That Goes Beyond the Loan

How Ausfirst Lending built trust that lasts through personalised service and genuine care

Hear Their Story

Client Profile

Long-term clients

Services Used

Home loans, investment property & vehicle finance

Your Broker

Richard Luke, Director

The Challenge

Like many Australians, this couple found the world of loans, rates, and refinancing options daunting and confusing. They needed someone they could trust completely — someone who could simplify the process, understand their goals, and take care of the details without adding stress to their lives.

If you don't have someone like Rich in your life, it can be quite a daunting task trying to negotiate or navigate through different loans and products.

They weren't just looking for a transaction — they were looking for a trusted partner who could guide them through every stage of their financial journey.

The Solution

When they met Richard Luke from Ausfirst Lending, everything changed.

From the very beginning, Richard took the time to understand who they were — their lifestyle, their financial goals, and what kind of products would suit them best. Over time, this developed into a genuine relationship built on trust and understanding.

Having that relationship with Rich now, he knows what we're like, what we're looking for, and what kind of products suit us. So it makes it a lot easier for us to borrow, knowing we just give Rich what he needs and he takes care of the rest.

Richard's hands-on, personal approach gave them confidence in every step — but what truly impressed them was how the whole team stepped up whenever support was needed.

The Ausfirst Difference

What sets Ausfirst Lending apart isn't just the expertise of one broker — it's the entire team's commitment to their clients.

Rich isn't the only person we've dealt with over the years. We've worked with the rest of the team through different transactions — paperwork, follow-ups, and making sure we were happy every step of the way.

Even when Richard was overseas, the team ensured nothing slipped through the cracks.

There was a cheque being delayed from another institution, and one of the staff members was like a bloodhound chasing it down — constantly on the phone until it was sorted. The line of communication stayed open and clear, even when Rich was away.

This dedication reflects what Ausfirst Lending stands for — reliability, transparency, and genuine care. Clients aren't just numbers; they're relationships the team nurtures long after the deal is done.

The team checked in with us 90 days after settlement and again six months down the track. That kind of ongoing contact and care has been really valuable to us.

The Results

For this couple, the results went far beyond securing great rates. They gained peace of mind, clarity, and a trusted financial partner they know they can count on — for life.

I definitely recommend Ausfirst Lending to other people — because of their personable approach, trustworthy attitude, and how they handle every part of the lending process. Whether it's your first home, an investment property, or a car — they've got you covered.

Key Outcomes

Simplified lending experience across multiple loan types

Strong communication and follow-up, even post-settlement

Responsive, dedicated support team that goes the extra mile

Continuity of service — seamless experience even when broker was away

Trusted, ongoing relationship built over years

Complete peace of mind at every stage

A Team You Can Trust

At Ausfirst Lending, relationships come first. From the first conversation to the six-month check-in, the team is committed to delivering a personalised, proactive, and trustworthy experience that gives clients confidence in every decision.

It's just being able to help people achieve their goals — and then help them go beyond their goals as well.

— Richard Luke, Director, Ausfirst Lending

Whether you're buying your first home, investing in property, or refinancing — you deserve a team that treats you like family, not just another file number.

Ready to Experience Lending with a Personal Touch?

Let's build your financial future — together. Discover how Ausfirst Lending can help you achieve your goals with confidence and clarity.

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